I pulled this one out of the archives…. and wanted to share it…
-writing this blog from the car while waiting…_
Clients often complain about their Realtors; just like I am sure every other customer/client and service professional relationship there is.
I also often hear of Realtors saying how clients do not respect their time. This is a re-occuring comment and one that I am familiar with as well.
When a client says; let’s meet at 9am – that means 9am. Now anyone who knows anything about DC traffic knows to add lots of extra time. So when a client calls and says they are running late – I expect that to mean 5-10 minutes – not 30-40.
What if I was 30 minutes late? Would the client wait? Would they be mad? I think so!
Customers are quick to through out a complaint – but sometimes the issue is a bit closer to home….
and so this client – (she was 50 minutes late. Lost? Seriously – she has GPS! ).